Delivery FAQs
Delivery delays:
Please be advised that deliveries to Tasmania and Victoria may take longer because of severe wind, rain and floods that have delayed freight transport. We'll keep you updated when we know more and we apologise for any inconvenience this causes. (As of 3/9/2024)
When will my order be dispatched?
If you place your order before 3 pm Sydney time and it's a business day, we'll dispatch your order on the same day. This excludes cheese hampers, which are only dispatched on the same day if they were ordered by 7 am. Cheese hampers are only delivered on certain days in Sydney, Melbourne, Brisbane, and Adelaide.
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How do I track my order?
We'll send you an email once your order leaves our warehouse. In this email, we'll share a live tracking link and an order ID that you can use to track your order. You can also track your order here.
How do same-day deliveries work?
If your hamper/s are being delivered to an address in the Sydney metropolitan area, you have selected "Same-Day Delivery" at the checkout and your order is placed before 11 am Sydney time, your hamper will be delivered between 1 pm and 9 pm the same day. This excludes cheese hampers and weekend delivery. Same-day deliveries aren't available outside of Sydney yet.
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Is standard delivery free and does it apply to cheese hampers?
Our hampers come with free standard shipping Australia-wide with the exception of our cheese hampers. These hampers must be refrigerated, so they are delivered in chilled trucks.
Should I get my order delivered to a hospital?
Unfortunately no, we don't recommend sending your gift recipient's hamper to a hospital. It's a very sweet idea, but we've found that deliveries can easily get lost in such a busy and stressful environment.
If you're getting a hamper delivered to a hospital (which we caution you against), please reach out to the hospital first. Alternatively, have the hamper sent to someone who visits the patient in the hospital frequently.
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Can I leave special delivery instructions?
Yes, you can leave special delivery instructions for your local delivery person at the checkout. Please note that our team members don't read the delivery instructions - only the driver does.
If you leave an instruction to deliver the order on a particular day, we can't ensure it will be followed. We also can't guarantee that the delivery driver will call you if you ask for that.
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What happens to my order if no one is home?
At the checkout, we'll present you with a tick box that says "signature required on delivery". If you tick it (so "yes"), the delivery driver will take your delivery back to our warehouse or a local post office in the event that no one is home to collect your order. Alternatively, If you don't tick the box (so "no"), the delivery driver will leave your order in a safe place if possible. If there's nowhere safe, it will go to the post office or our warehouse.
Cheese hampers are excluded from this. They can't be left because they require refrigeration. If a cheese hamper delivery is unsuccessful, the driver will try to deliver it again. If this delivery is unsuccessful, the hamper will be returned to the warehouse.
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Can I pick up my order?
Yes, pick-up orders are available in Sydney from 8 am to 4 pm on weekdays (except public holidays). If you place your order by 3 pm, you can collect your order today.
Our warehouse is located at C1/391 Park Rd, Regents Park NSW 2143.
Do you deliver internationally?
Yes, we can deliver many of our beautiful hampers to our friends over in New Zealand. We can't send our hampers further afield because of local rules and regulations. If you want a hamper and you're outside of Australia, we recommend looking for a local hamper business as it will be cheaper and more convenient for you.
Can I place an order if I don't live in Australia?
Yes, absolutely. As long as you choose a delivery address in Australia, we'll fulfil your order. We're very used to sending hampers on behalf of friends and family members from overseas.
Can I change the delivery address after a hamper has been dispatched?
Unfortunately, no. Once your hamper/s leave our warehouse, they're in the capable hands of our delivery partners, so we can't change the delivery address. Please contact customer service for help.
